5 Questions to Ask Your Roofing Contractor
Maintaining commercial property can be a complicated process. It is an investment in finances and time, so you'll want to make sure you're working with someone who can commit to meeting your needs for an extended period of time. Before deciding on your general contractor, be sure to ask the following five questions to ensure you make the right decision.
- References. A good contractor should have no problem producing references for you. If you can't find references online, ask the company to provide some references for you. Some references questions you’ll want to ask include: How long have you been working with the contracting company? Were there any issues you encountered when dealing with the company? How were they resolved? How satisfied are you overall? Would you recommend the company to others?
- Experience. Consider hiring a general contracting company as if they are a long-term employee. Try to get as much background information as possible such as their track record, who they've worked with, what projects they've worked on, examples of properties they have been involved with, and how long they've been in business. Ask if the firm is part of a larger entity.
- Communication. Communication is important in long-term business relationships. As the owner or property manager, your input and feedback should be valued. Ask the contractor how communication will be handled: Who is your point of contact for various jobs? Will you be communicating via phone, email, etc.?
- Quality Assurance. Much of the "quality" behind your contractor’s work is hidden where you can't see (i.e. insulation, ventilation systems, roofing, plumbing, etc.). You'll want to verify that this work follows building codes and specifications that you and the contractor agreed upon. Check with the company to verify whether they have an internal quality assurance process or if they hire an outside company to inspect the work once completed. There should be a verification process of some kind. Ask for proof of them being licensed, bonded and insured.
- Warranty. Perhaps the most important factor in your decision-making process is what type of warranty the contractor offers. Warranties usually come with systems that are installed by certified workers, so be wary if there is no warranty. Ask about the specifics involved with the warranty.
At Universal Contracting, we approach your property as an entire working system with a keen understanding of its valuable role in the success of your business. Our estimates and initial inspections are always free, and you can bet on receiving honest advice. We understand that commercial building repairs must be taken care of in a timely fashion to prevent extended inconveniences and costs. Having a commercial property repair contractor that you can trust and responds effectively will reduce those costs and inconveniences. We have years of experience on a wide variety of structures, and we are certified by several manufacturers to install their roof and sealing systems with full warranties. Universal Contracting is a licensed, insured and bonded member of the National Roofing Contractors Association and can provide references upon request; we are a BBB Accredited Business with an A+ rating since 1993.